So even though I said I would never BUY TS4, I downloaded it for free through Origin last night (I mean it's FREE right now). It took maybe 8-10 minutes to download, no problem. I went to play it, and I couldn't see anything, I just got a bouncing message that says “input not supported.” I can hear it loading and playing intro music, so it seems to be a display issue. My Sims 3 works just fine on the same computer. I have a GeForce GTX 1050 graphics card. I'm using 3.7 GB of 8.0 GB memory on an Acer computer with Windows 10 64 bit. Anyone else have this issue? What part of my system is incompatible with TS4 but works fine with TS3? Everything I check says my computer and graphics card specs are fine, and if I can run TS3, I can run TS4.

When I installed TS4 it loaded up with picture but no sound, which is the opposite problem. Not to be like "have you tried turning it off and on again?" but have you tried restarting your computer? That's what I had to do and it fixed my issue (I have sound now).

Yes, twice. It does the same thing every time - intro music plays, but I get a dark screen with the bouncing message.

Try here

https://answers.ea.com/t5/Technical...ot/td-p/4317878

I simply googled the problem.

Thanks, that did the trick! Sadly, as I suspected, I have zero interest in playing it. Too cartoony, I miss the color wheel from TS3, the camera is hard to maneuver, and no vehicles or open world. But I got it for free and I can say I tried it. Thanks again!

Fun fact. you can change the camera to the Sims 3 camera in the game settings
I believe that most Sims 4 players use the Sims 3 camera. Sims 4 camera is awful to manage.

That’s good to know. It still doesn’t remedy all the other issues though. I like TS3, and I’ll stick with it until (if) TS5 is released.